AGENTS
AHT PENALTY
NORMAL
BUSY: 0
IDLE: 0
WRAP: 0
LUNCH: 0
BREAK: 0
CHANGE
0
Total Agents
13
CALL VOLUME FORECAST
— Forecast
— Actual (In SL, 15-min rolling)
QUEUE
KPI
SL
0.0%
ON TARGET
Projected SL
0.0%
ON TRACK
Occupancy
0.0%
ON TRACK
Actual
Offered0
Answered0
Answer Rate0.0%
In SL0
Abandoned0
AHT0.0s
Avg Wait0.0s
System Comment
Run the 9-hour shift and keep both SL ≥ 80% and Occupancy 70-90%.